“With Twisted Sista we wanted to create an original and authentic concept best described as a place to indulge the senses. The Twisted Sista idea was to create a unique twist on a modern café combined with a Gelateria that will have you instantly wanting more.
We are Sam and Martha Di Salvo and we launched the first Twisted Sista in Fountain Gate Shopping Centre, Victoria in June 2011. Through dedication, our diligent hard work was recognised by winning 7 retail excellence awards including the prestigious “Best Retailer in Victoria” award by Westfield. Over the years this inspired us to push the boundaries of business to see what we were capable of. Twisted Sista was born from a vision to create an atmosphere of fun and excitement with a menu based on the freshest ingredients delivered with exceptional personalised service. We put everything we had into the business and worked harder than ever before. We soon knew we had created a recipe for success and with family at the heart of everything we do, we introduced our daughter Josie into the business.
Offering something new and unique in casual dining, the Twisted Sista brand became well recognised and our client base grew faster than we could have imagined. Josie is now playing a vital role in expanding the brand and taking the business to the next level.”
Twisted Sista is renowned for incredible gelato displays, a welcoming atmosphere and a customer experience that is as visually exciting as it is delectable (yes the food really does taste as good as it looks!). In short creativity, amazing presentation and damn good food is at the very soul of the Twisted Sista brand.
As one of three sisters, Martha Di Salvo has always been affectionately known as the “Twisted” sister, so naming the business was easy.
“Putting a twist on life’s simple pleasures”
At Twisted Sista we pride ourselves on our customer guarantee:
- We use only the best and freshest ingredients.
- Our own Twisted Sista secret recipes pack a punch full of flavor – there is nothing bland about us!
- Become a part of the family through our personalised customer experience.
- We cater to all tastes and are only too happy to provide for any special dietary and nutritional needs
Our Gelati is so good we issue it with a warning “You Are Entering an Over Indulgence Zone!”. We’ve learned that we cannot be held responsible if you feel compelled to over indulge.
As second generation Italian’s, Gelato runs through our veins. Our freshly made authentic Italian Gelato is created with love (only as an Italian can) using the finest quality ingredients.
The sensational flavours and multitude of recipes will leave you spoilt for choice and wanting more and more.
So you may ask what is that makes gelato different from ice cream?
Just by looking at our displays you can instantly tell that gelato has a different look and texture to ice cream. It has a softer more elastic appearance and is much slower to melt in comparison.
In a nutshell, gelato has less fat – yes that’s right “less fat”. Gelato is also churned at a much slower pace, which means not as much air is whipped into the mixture. I guess you could say we take more time and more care resulting in more flavour. Gelato is also served at a higher temperature in order to maintain that famous elastic texture.
At Twisted Sista we are passionate about our business but even more passionate about our customers. They are the reason we get out of bed in the morning and more importantly they are the reason for our success. Our customers provide invaluable feedback to continually enhance the Twisted Sista experience.
Our level of commitment is reflected in our passion for the Twisted Sista brand:
Excellence – we continually strive for the very best in everything we create, provide and produce
Communication – our door is always open and we believe in mutual respect and integrity with our peers, clients, franchisees and staff
Team Spirit – through empowerment and engagement we foster inspiration and passion for our common goals and know the only road to success is with the support of many
Leadership – we believe in leading by example and have seen first hand the power of working hard and helping others