About Us

“With Twisted Sista we wanted to create an original and authentic concept best described as a place to indulge the senses. The Twisted Sista idea was to create a unique twist on a modern café combined with a Gelateria that will have you instantly wanting more.

We are Sam and Martha Di Salvo and we launched the first Twisted Sista in Fountain Gate Shopping Centre, Victoria in June 2011. Through dedication, our diligent hard work was recognised by winning 7 retail excellence awards including the prestigious “Best Retailer in Victoria” award by Westfield. Over the years this inspired us to push the boundaries of business to see what we were capable of. Twisted Sista was born from a vision to create an atmosphere of fun and excitement with a menu based on the freshest ingredients delivered with exceptional personalised service. We put everything we had into the business and worked harder than ever before. We soon knew we had created a recipe for success and with family at the heart of everything we do, we introduced our daughter Josie into the business.

Offering something new and unique in casual dining, the Twisted Sista brand became well recognised and our client base grew faster than we could have imagined. Josie is now playing a vital role in expanding the brand and taking the business to the next level.”

Twisted Sista is renowned for incredible gelato displays, a welcoming atmosphere and a customer experience that is as visually exciting as it is delectable (yes the food really does taste as good as it looks!). In short creativity, amazing presentation and damn good food is at the very soul of the Twisted Sista brand.

As one of three sisters, Martha Di Salvo has always been affectionately known as the “Twisted” sister, so naming the business was easy.

“Putting a twist on life’s simple pleasures”

At Twisted Sista we pride ourselves on our customer guarantee:

  • We use only the best and freshest ingredients.
  • Our own Twisted Sista secret recipes pack a punch full of flavor – there is nothing bland about us!
  • Become a part of the family through our personalised customer experience.
  • We cater to all tastes and are only too happy to provide for any special dietary and nutritional needs
Our Gelati

Our Gelati is so good we issue it with a warning “You Are Entering an Over Indulgence Zone!”. We’ve learned that we cannot be held responsible if you feel compelled to over indulge.

As second generation Italian’s, Gelato runs through our veins. Our freshly made authentic Italian Gelato is created with love (only as an Italian can) using the finest quality ingredients.

The sensational flavours and multitude of recipes will leave you spoilt for choice and wanting more and more.

So you may ask what is that makes gelato different from ice cream?

Just by looking at our displays you can instantly tell that gelato has a different look and texture to ice cream. It has a softer more elastic appearance and is much slower to melt in comparison.

In a nutshell, gelato has less fat – yes that’s right “less fat”. Gelato is also churned at a much slower pace, which means not as much air is whipped into the mixture. I guess you could say we take more time and more care resulting in more flavour. Gelato is also served at a higher temperature in order to maintain that famous elastic texture.

Our Mission

At Twisted Sista we are passionate about our business but even more passionate about our customers. They are the reason we get out of bed in the morning and more importantly they are the reason for our success. Our customers provide invaluable feedback to continually enhance the Twisted Sista experience.

MISSION

Our level of commitment is reflected in our passion for the Twisted Sista brand:

Excellence – we continually strive for the very best in everything we create, provide and produce
Communication – our door is always open and we believe in mutual respect and integrity with our peers, clients, franchisees and staff
Team Spirit – through empowerment and engagement we foster inspiration and passion for our common goals and know the only road to success is with the support of many
Leadership – we believe in leading by example and have seen first hand the power of working hard and helping others

Locations

Locations

PAKENHAM

Address

131 Main Street
Pakenham  VIC  3810

Phone Number

(03) 8766 0619

Opening Hours

Mon – Thurs – 8am to 4:30pm
Fri – 8am to 5pm
Sat – 7:30am to 5pm
Sun – 8am to 5pm

FRANKSTON

Address

21 Station St
Frankston  VIC  3199
(Opposite Rebel Sport).

Phone Number

03 8766 0618

Opening Hours

Sun – Weds – 8:30am to 5:30pm
Thurs – Fri – 8am to 9pm
Sat – 7:30am to 6pm

MORNINGTON

Address

18A
Main Street
Mornington  VIC  3931

Phone Number

03 8766 0661

Opening Hours

Mon, Wed, Sun – 7am to 10pm
Thu – 7am to 11pm
Fri-Sat – 7am to 12am

FOUNTAIN GATE UPPER

Address

Shop 2106
(near Coles)
Westfield Fountain Gate
Narre Warren VIC

Phone Number

(03) 9704 8331

Opening Hours

Sat – Weds –  7am to 5:30pm
Thurs – Fri –  7am to 9pm

FOUNTAIN GATE LOWER

Address

Shop K114
(under Village Cinemas)
Westfield Fountain Gate
Narre Warren VIC

Phone Number

(03) 8790 2217

Opening Hours

Sat – Weds –  7am to 5:30pm
Thurs – Fri –  7am to 9pm

KNOX

Address

Shop T1045
425 Burwood Highway
Wantirna South VIC

Phone Number

03 9801 3856

Opening Hours

Sat – Weds –  7am to 5:30pm
Thurs – Fri –  7am to 9pm

Franchise

Franchise

Cafe Franchising Opportunities

Why Twisted Sista?

The 3 S’s

Simple – “We prepared one earlier” Just like our cooking, everything about Twisted Sista, from the menu to the marketing to the detailed systems and processes, has been finely tuned. Yes we have done all the hard work for you. What could be simpler?

Straight Forward – Our customers keep coming back because of our authenticity (and the fact that our food tastes as good as it looks). It’s that same level of authenticity we provide our franchisees with an open book policy and where any question asked is answered.

Single Minded – We’ve built the Twisted Sista brand from the ground up with passion and hard work (and some blood, sweat and tears). We are fanatical about the brand and obsessively dogmatic about your success – no apologies!

Available Franchises

Existing new franchise available for sale NOW!

Cut the guess work out and invest in this great opportunity.

Great location,excellent profits, great support & back up with EXTRA incentives and privileges.

ONCE IN A LIFETIME OPPORTUNITY.
DON’T MISS OUT!!!

Contact Us for more information.

Your Journey

THE PROCESS

We’ve worked hard to build a unique brand and have built our business from the ground up. We are now entering an exciting growth phase and we are on the lookout to partner with like minded entreprenures. If you have a burning desire for success, a passion for food and love people, then you could be the person we are looking for.

Step 1
If you’re interested in getting “Twisted” then we’d love to hear from you. Contact our Franchise Business Development Manager on 0416 088 051 or email us.

We can then get to know each other and develop an understanding of what you’re looking for in a franchise.

Step 2
Attend a “Twisted Sista” information session where we outline our franchise system and talk more in detail about the Twisted Sista business model. This also gives us a chance to cover our franchise documents.

Step 3
Determine if Twisted Sista is the right opportunity for you and we assess you against our franchisee guidelines.

Step 4
Meeting with our advisory panel for the final assessment – red light or green light

Step 5
Signing of franchisee agreements and establish a plan for store launch.

Contact Us for more information.

Contact Us

If you would like to know more about our locations, employment or our franchise opportunities please fill out the form and a Twisted Sista representative will be in contact with you as soon as possible.